Complaints scheme

It is of course annoying if you have a complaint about our products and/or services. We would like to help you further and offer a desired solution. you can mail to: [email protected]

Our customer service staff will review the complaint and try to resolve it to everyone's satisfaction. After receiving your complaint, you will of course receive a confirmation from us.

We will reply to your complaint within 14 days of receipt, should it take longer, we will notify you.

"We recommend that you first raise complaints with us by emailing [email protected]. If this does not lead to a solution, it is possible to submit your dispute for mediation through Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already pending elsewhere, you are free to file your complaint through the European Union platform."